Previous incidents

🚨 Production Incident Notification
Title: Production Incident – RKI requests rejected due to temporary service constraint within the RKI provider’s platform
Date: 27 February 2026
Duration: 26 February 2026 08:42 UTC – 27 February 2026 10:42 UTC (≈ 26h)
Status: Mitigated (running on backup provider infrastructure)

Incident Summary

Starting at 08:42 UTC on 26 February 2026, terminals began experiencing errors when attempting to retrieve RKI keys via Ascend.

The issue was...

🚨 Production Incident Notification

Title: Production Incident – RKI endpoint unavailable
Date: 6 February 2026
Duration: 05:28–10:53 UTC (≈ 5h 25m)
Status: Resolved

Incident Summary

At 05:28 UTC, terminals started experiencing errors when trying to retrieve RKI keys via Ascend.
The errors persisted until 10:53 UTC, at which point the service recovered without manual intervention.

Impact

• Terminals were unable to retrieve RKI keys during the incident window
• ...