🚨 Production Incident Notification

Title: Production Incident – RKI endpoint unavailable
Date: 6 February 2026
Duration: 05:28–10:53 UTC (≈ 5h 25m)
Status: Resolved

Incident Summary

At 05:28 UTC, terminals started experiencing errors when trying to retrieve RKI keys via Ascend.
The errors persisted until 10:53 UTC, at which point the service recovered without manual intervention.

Impact

• Terminals were unable to retrieve RKI keys during the incident window
• No data loss was observed

Cause

The incident coincided with a planned maintenance window conducted by the external RKI service provider, scheduled from 05:00–08:00 UTC.

Advanced notification of the scheduled maintenance should have been provided by Miura, 48 hours in advance of the scheduled window. This did not take place

The service disruption extended beyond the planned maintenance window.

At the time of writing, Miura is awaiting the RKI service provider’s incident report to confirm the root cause and explain the extended impact.

Resolution

The issue resolved automatically once the RKI service provider completed their maintenance activities.
No changes or manual intervention were required on the Ascend side.

Next Steps / Preventive Actions

• Any future, planned, maintenance windows impacting any component in the contracted service, will be added to the Ascend maintenance schedule 👉 https://status.miurapay.cloud/maintenance
• Wherever possible, maintenance notifications will be communicated at least 48 hours in advance
• Customers can click “Get updates” on the maintenance page to start receiving notifications
• Once received, the incident report will be reviewed to:
  • Confirm root cause
  • Validate whether additional mitigations or monitoring are required on our side